NEW: Discover the answers you’re looking for faster than ever with our new and improved Ibotta Help Center.
Find the articles you need quickly with improved search capabilities. Whether you need to connect a loyalty card or learn whether your state qualifies for certain rebates, the answer is just a click away. Not sure what you’re looking for? Start with one of our larger sections of the help center (like Teamwork & Referrals for instance) to find a list of helpful articles relevant to that topic.
Need to report an issue? You can do so within the app or online.
- In-App Requests: Open the main menu and select the “Help” option at the bottom of your screen. Then tap, “Help Center”. From here you can submit a request from the main menu.
- Online Requests: Visit help.ibotta.com. Then tap “Submit a Request” from the top-righthand corner. This will prompt you to login to your Ibotta account. Once logged in you will be able to submit a request.
When beginning a new request, the help center will ask specific questions to further understand the nature of your issue. It will also provide you with related articles that may hold the answer you’ve been looking for. When you complete your request an Ibotta team member will be in touch within 48 hours.
Not sure when you reached out last or what was said? Simply sign in to your account via the Help Center and select the “My Activities” section of the main menu located in the top-righthand corner. Here you will find all of your past requests organized neatly in one place. It will also tell you the status of your request.
Having trouble receiving our emails? You can now sign in to your account via the Help Center to view all of our replies at any time. Unable to login to your account? Not a problem! You can always reach us directly at email@example.com.