Using Ibotta: How to Verify Your Account

How to Verify Your Phone

Cash out your earnings and keep your account protected.

To ensure your account (and your cash) is protected, we’ve added device verification. Follow the steps below to verify your phone number:

Step 1: From the Account section of the main menu, select “Settings”.

Step 2: Select the “Verify Device” option.

Step 3: Select “Update My Phone Number” and enter in your phone number, including the area code. Then select “Confirm”.

Step 4: You phone will immediately receive an SMS text message, including a 7 digit number. Type this number into the available field, then select “Verify”.

Step 5: Once this verification is successful, you will receive a “Device Verified” notification. Your phone has been verified by our system and you are now able to cash out your earnings successfully.

That’s it! Once your device is verified you can cash out your earnings via PayPal, Venmo or a variety of gift cards.

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23 Responses

      1. M

        I have tried this and it didn’t work. My phone broke and I had to get a new one. I tried to get into my Ibotta and was looked out of everything. I still can’t change my email,my number,or my password so All I can do is keep redeeming but then what lose all the money I made!? I get the privacy issues the iterate has but it’s so frustrating.

      2. Upon review of the account linked to the email address provided, your account has full access and no holds or blocks that would prevent you from logging in or editing your information. Please contact our Support Team at for assistance. Thanks!

    1. Hi there! We apologize for the inconvenience and confusion. Accounts are often flagged and reviewed in a timely manner. We are experiencing a high volume of inquires at the moment, so please allow 48-72 hours for a response. Have a great day!

  1. Joy Rippentrop

    I have sent a message to the support team and done everything possible to make sure my phone is receiving SMS texts, yet I have not received any reply or any code to verify my device. Getting frustrated.

  2. I DON’T SEE DEVICE VERIFY UNDER SETTINGS.what’s going on I’m trying get something out Walmart on gift card and I can’t withdraw my cash.Its telling me to verify phone number.Please respond asap

  3. Karem

    I updated the application, restarted my phone, check Spam and junk mail. And I can’t Cash out this would be my first time ever. I need help. I don’t receive and email, for me to cash out. Thank you. What else can I do change my email?

  4. Billie Perkins

    Why don’t you guys offer a phone number option for anyone to contact you….. it always has to be by email, which is a pain because you get no where with them and a repeat of the same response every time??

    1. Unfortunately, due to the nature of our business, support is provided solely via email. If you are having trouble, you can always request to converse with a supervisor. Thanks!

  5. Lelsie

    I have an issue verifying my phone with the Ibotta app open. When I enter my number and receive my text, I can’t read the text without closing the app. When I open the app to enter the number, I have to start all over and it tells me that the code is no longer valid. I am stuck in a loop! 🙁

  6. Christina Gentry

    I signed up in 2015, and never had to verify my number except when I first signed up. I recently changed devices, and now I am asked to verify my number. I do not know the number I signed up with because I have gotten new numbers since then, and have also gotten new devices, so why am I just now being asked to verify my phone number? I can’t change the number on my account to my current number because I have to know my old one, and have to contact support to get that done. I have $25 waiting for me to cash out, and can’t even do it. I love the app, but I’m getting really frustrated with this. Please help me get this donle.

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